This release introduced the AI Engine, adding AI model training, AI risk scoring for every processed transaction and auto case creation based on the AI risk score, and split API keys into Active and Expired tabs.
The AI Engine reaches across many existing pages, so its changes are listed first under each type in the table below. To train and enable your first model, see Training and Activating a Model. To learn what the score means and how to use it alongside your rules, see How AI Risk Scoring Works.
| Type | Feature | Description |
|---|---|---|
| New | AI Models | Trains AI models on Finalised rule plans and tracks the progress and result of every training pipeline. |
| New | AI Risk Scoring | Scores each processed transaction from 0 to 100 using the model enabled on the active rule plan, independently of rule results. |
| New | Auto Case Creation Based on AI Risk Score | Creates a case with the matching risk level when a transaction triggers no rules but its AI risk score falls within an enabled range. |
| Improvement | Rule Plans | Lets you train AI models on Finalised plans and enable one trained model each for Production and Test. |
| Improvement | AI Risk Assessment | Transaction and case details show the AI risk score with a rule breakdown of Impact, Influence and Direction. |
| Improvement | Cases | Adds a sortable AI Risk Score column, Min AI Risk Score and Max AI Risk Score filters, and an AI Risk tile in case details. |
| Improvement | Customer Cases | Adds a sortable AI Risk Score column to the customer Cases tab. |
| Improvement | Case Reports | Exported case PDFs include the AI Risk Assessment and the AI values for each processed rule. |
| Improvement | Batch Upload | Shows the ID of the AI model pipeline that scored each batch. |
| Improvement | Audit Logs | Records AI model training, pipeline status changes and model activation, and adds a Revert Rule entry when a default rule is reverted. |
| Improvement | User Roles | Gives Rules Manager full access to AI Models, including training and enabling models, and Rules Viewer read-only access. |
| Improvement | API Keys | Separates keys into Active and Expired tabs, showing when each expired key lapsed. |
| Change | Submit Single Transaction API | The response now includes an aiRiskAssessment object and per-rule influence and impact values. |
| Change | Login Page | Uses a refreshed design. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced risk level bands, case closure review, manual case creation, and expanded investigation tooling across cases and transactions.
| Type | Feature | Description |
|---|---|---|
| New | Case Closure Review | Requires proposed case closures to be approved by a second reviewer when enabled, supporting the four-eyes principle. |
| New | Risk Level Bands | Derives case risk levels from configurable risk score bands, never assigning below the highest triggered rule level. |
| New | Related Transactions | Flagged historical rules now list the transactions that contributed to the rule being triggered. |
| New | Manual Case Creation | Adds a Create Case button to the Transaction Details page for raising a case directly from a transaction. |
| New | IP Country Code Fields | Country codes are now derived from transaction and account IP addresses, adding six new fields for use in rules. |
| New | Finalised Rule Plans | Rule plans can now be saved as Finalised, locking them from further changes without requiring activation. |
| Improvement | Customer Names | Transaction lists now show the customer name alongside the account identifier where available. |
| Improvement | Related Cases | The Transaction Details page now links to any cases associated with the transaction. |
| Improvement | Rule Builder Fields | Account field options now adapt to the selected Account Focus and Account's Role, hiding categories that do not apply. |
| Improvement | AI Rule Builder | Supports the new transaction values introduced in this release and generates valid rules more reliably. |
| Improvement | AI Rule Descriptions | Generation now replaces the rule description with your prompt instead of appending to it. |
| Improvement | Case Attachments | Cases now accept GIF, TIF and ZIP files as attachments, with ZIP contents validated against the supported formats. |
| Improvement | Search Filters | Filter inputs now receive focus automatically when opened, with improved search behaviour. |
| Change | Transaction Fields | Adds new accepted values to three fields: Transaction Type - Dividends, FeesCharges, RefundReversal, StandingOrder, SalaryPayroll, TaxPayment, Remittance, InternalTransfer, Donation, LoanDisbursement.Transaction Method - SWIFT, DomesticWire, EFTACH, DirectDebit, PrepaidCard, DebitCard, MobileWallet.Industry - RetailEcommerce, FinancialServicesNonBank, SecuritiesFirm, GeneralDealer, Education, ReligiousActivity, ProfessionalServices, ImportExport, Construction, Healthcare, LogisticsTransport, PublicSector, NonProfitNGO, PreciousMetalsDPMS, Pharmaceuticals, ArmsDealer. |
| Change | Detail Pages | Case, transaction and customer detail pages use an updated label and value layout for improved readability. |
| Change | Case Assignee Notifications | The Case Assignee Updated email notification is now enabled by default. |
| Change | Rule Builder Dates | Date inputs in the Rule Builder now require a year of 1900 or later. |
| Fix | Default Rules | Corrects formula and account scoping issues in D0002, D0027, D0034, D0042 and D0043, and updates D0044 to compare the derived IP country code rather than the raw IP address. |
| Fix | Rule Evaluation | Rules that query only source-side or destination-side account fields, and conditions comparing a field against an empty value, now evaluate correctly. |
| Fix | Batch Upload | Email addresses with multi-label domains, such as .co.in, are no longer rejected during batch upload. |
| Fix | Reference List Uploads | Batch uploads to reference lists now sort upload history correctly, resume after failures, and report progress accurately. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced dynamic filtering, multi-factor authentication, and a new preference for controlling empty field visibility.
| Type | Feature | Description |
|---|---|---|
| New | Dynamic Filtering | Most pages now support multiple simultaneous sort options for filtering results. |
| New | Multi-Factor Authentication | Users can now secure their account with a time-based one-time password generated by an authenticator app. |
| New | Hide Empty Fields | A new preference controls whether empty fields are shown or hidden when viewing transaction and customer details, with an inline toggle available on each page. |
| Improvement | Cases | Case exports now include full transaction details alongside case information. |
| Improvement | AI Rule Builder | Generates more accurate and consistent rules across a broader range of fraud scenarios. |
| Improvement | Audit Logs | JSON comparison logic for audit log entries has been updated for improved visibility. |
| Change | Reference Lists | The description field is now required when creating or editing a reference list. |
| Change | Empty Integer Fields | Empty integer fields now display as blank rather than 0. |
| Change | Default Rule Plan | The default rule plan now uses a curated set of high priority rules. |
| Change | Rule Plans | Limits each rule plan to a maximum of 50 rules. |
| Change | Submit Single Transaction API | Removed the mappingID parameter from the Submit Single Transaction API. |
| Fix | Form Validation | Fixed an issue where the screen did not snap to fields with validation errors on form submission. |
| Fix | Cases | Fixed an issue where address line 3 was missing from case report exports. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced the AI Rule Builder, case attachments, and transaction re-evaluation, along with several improvements to regulatory reporting.
| Type | Feature | Description |
|---|---|---|
| New | AI Rule Builder | Rules can now be created or edited using plain language, automatically translated to FraudShield's rule format. |
| New | Case Attachments | Evidence and other files can now be saved directly to case investigations — supported formats include PDF, JPG, PNG, and CSV. |
| New | Re-evaluate Transactions | Previously submitted transactions and batch uploads can now be re-evaluated against a different rule plan. |
| New | Skip Rule Processing | Rule processing can now be skipped entirely for specific batch uploads. |
| New | In-App Feedback | Users can now submit ratings and feedback directly from within FraudShield. |
| Improvement | Users | The user management page now displays email addresses. |
| Improvement | Batch Upload | The field mapping used for each batch is now displayed in the batch summary table. |
| Improvement | Regulatory Reports | Regulatory report exports now use improved styling. |
| Improvement | Regulatory Report Validation | During report creation, the screen now snaps to fields requiring validation. |
| Change | Default Rule D0046 | Default rule D0046 now uses updated processing logic. |
| Fix | Regulatory Reports | Fixed an issue with the ordering of groups when exporting reports. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced field mapping and auto case assignment, along with significant improvements to the dashboard, case workflow, and rule management.
| Type | Feature | Description |
|---|---|---|
| New | Field Mapping | Batch files and API integrations can now be mapped from a users custom field formats to FraudShield's standard format. |
| New | Auto Assign Cases | New cases can be automatically assigned using Round Robin or Least Assigned logic. |
| Improvement | Case Workflow | New statuses (Escalated and On Hold) and status reasons are now available. |
| Improvement | Dashboard | New graphs and statistics are now available, including case ages and case status reasons. |
| Improvement | Rule Plans | Rule performance statistics are now available to help identify potential false positives. |
| Improvement | Billing | Time and amount limits can now be configured for auto top-up frequency. |
| Improvement | Batch Upload | Column headers are no longer case-sensitive. |
| Improvement | Cases | All case details can now be downloaded as a PDF. |
| Improvement | Batch Upload History | The rule plan name is now displayed on the batch upload history and case information pages. |
| Change | Org Setup | New org owners are now prompted to enter an organisation name and description on first login. |
| Change | Navigation | All menu items are now visible to all users, with items greyed out when the required permission is not held. |
| Fix | Regulatory Reports | Fixed an issue where users with the Business Viewer role could not view regulatory reports. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced case PDF export and updated user role names.
| Type | Feature | Description |
|---|---|---|
| New | Case Export | Individual cases can now be exported as a formatted PDF report directly from the UI. |
| Change | Regulatory Reports | Existing report templates can now be duplicated. |
| Change | User Roles | The Case Manager and Case Viewer roles are now named Business Manager and Business Viewer respectively. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced managed billing, including credit tracking, package purchases via Stripe, and automatic top-up.
| Type | Feature | Description |
|---|---|---|
| New | Billing | View credits and usage, purchase packages via Stripe, and configure auto top-up when credits fall below a set threshold. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>| Type | Feature | Description |
|---|---|---|
| Improvement | Batch Upload | Batch file processing is now faster. |
| Change | Rule Plans | The list now displays the number of rules in each plan. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced regulatory reports, API batch upload, and reference list file uploads.
| Type | Feature | Description |
|---|---|---|
| New | Regulatory Reports | Templates can be created for specialised reporting, then rules setup to automatically flag transactions for regulatory obligations, with XML, CSV, and PDF export support. |
| New | Batch Upload API | Batch files can now be submitted via API. |
| New | Reference Lists | External files can now be uploaded directly for bulk list updates. |
| New | API Reference | The API references document now includes an interactive test button, allowing you to test API calls directly from the documentation. |
| Improvement | Cases | Additional filter options are now available for risk level filtering. |
| Improvement | Documentation Links | The UI now includes direct links to documentation and support. |
| Improvement | Rules | Duplicated rules now display a text indicator on the copied rule. |
| Improvement | Email Templates | Email notification templates now use updated styling with improved compatibility across email clients. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This release introduced rule plans, custom reference lists, and email notifications, extending FraudShield's rule management and workflow capabilities.
| Type | Feature | Description |
|---|---|---|
| New | Rule Plans | Rules can now be grouped into plans and deployed to environments all at once for staged releases. |
| New | Reference Lists | Custom lists can now be created for any supported transaction field, in addition to the provided defaults. |
| New | Email Notifications | Available for batch file completion and case events. |
| New | Cases | Three additional risk score options are now available for more granular decision making. |
| New | Filter Partial Matching | Various UI filter fields now support partial matching. |
| Improvement | Submit Transaction API | Now optionally returns all processed rules when requestedProcessRules is set to true. |
| Improvement | Customers | The list now sorts by Last Submitted Transaction Date by default. |
| Improvement | Audit Logs | Now display a colour-coded comparison between old and new values. |
This release also includes minor performance improvements, bug fixes and internal updates.
]]>This was the initial release of FraudShield, delivering transaction monitoring, customer management, rule-based fraud detection, and case investigation.
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